Shipping Policy

RichDerma Health Care Pvt. Ltd. | Last updated: October 21, 2026

This Shipping Policy explains how orders placed on richderma.in (the “Website”) are packed, shipped and delivered by RichDerma Health Care Pvt. Ltd. (“RichDerma”, “we”, “us”), what you can expect, and what can affect delivery. It forms part of our Terms & Conditions. By placing an order, you agree to this Policy.

 

1. Where We Deliver

We deliver across India to all locations that our shipping partners can reach. If we offer delivery outside India, this will be shown at checkout. Some remote or restricted pin codes may not be serviceable, and checkout will tell you if your address cannot be served. We may add or remove delivery areas at any time.

 

2. Our Shipping Partners

We handle shipping in multiple ways and work with more than one shipping partner. Depending on your delivery address, the size and weight of the order and the service available, your parcel may travel with:

• DHL

• FedEx

• Shree Anjani (https://shreeanjani.co.in/)

• Shiprocket, a shipping aggregator that books your parcel with one of its courier partners

• Other if any will list here and in checkout.

We choose the partner and service for each order, and you cannot always pick a particular courier. We may add, remove or change partners at any time to give you the best service. Because partners are chosen order by order, two orders from the same customer may arrive by different couriers and on different days.

 

3. Check Each Partner’s Official Policies

Each shipping partner has its own terms, delivery rules, tracking system and complaint process. If you face any problem with your delivery, we recommend that you also check the official policies and tracking pages of the shipping partner handling your order. You can always contact us too, and we will help you as far as we reasonably can.

 

4. Order Processing Time

Orders are usually packed and handed over to a shipping partner within 1 to 3 business days after the order is confirmed and payment is received. Business days are Monday to Saturday, excluding public holidays and local closures. Processing can take longer during sales, festivals, stock checks or high order volumes. Orders placed late at night or on holidays are processed on the next business day.

 

5. Estimated Delivery Time

After dispatch, delivery times are usually in the range below. These are estimates only and not a guarantee.

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Delivery area

Estimated time after dispatch

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Metro cities and major towns in India

3 to 7 business days

​

Other parts of India

5 to 10 business days

​

Remote or hard-to-reach areas

7 to 14 business days

​

International (where offered)

7 to 21 business days

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Actual delivery time depends on your location, the shipping partner, the service used and conditions on the day. A delay of a few days beyond the estimate does not by itself make an order eligible for cancellation or refund.

 

6. Shipping Charges

Shipping charges, if any, and any free shipping offer or minimum order value are shown at checkout before you pay. Charges can depend on your location, the weight of the order and current offers. Shipping charges already paid are normally not refunded for an order that was delivered correctly, but will be refunded when the order is cancelled before dispatch or when the problem was ours (see the Refund Policy).

 

7. Tracking Your Order

Once your order is dispatched, we will send you shipping details by email, phone or message, with a tracking link or number where the shipping partner provides one. Tracking may take some time to start showing updates. If tracking does not update for several days, please contact us and we will check with the partner.

 

8. Delivery Address and Contact Details

Please check your name, full address, pin code and phone number carefully before placing an order. The courier will use these details to deliver your parcel and may call you to confirm. We are not responsible for delays, failed deliveries or parcels returned because the address or phone number was wrong, incomplete or unreachable. Once an order is dispatched, the address generally cannot be changed. If you need a change before dispatch, contact us as soon as possible.

 

9. Delivery Attempts and Undelivered Parcels

Shipping partners usually make a limited number of delivery attempts. If the parcel cannot be delivered, for example because no one is available, the address is wrong or the parcel is refused, it may be returned to us. If a parcel comes back to us for these reasons, we will contact you. We may offer to send it again, and additional shipping charges may apply. If you do not want it re-sent, the amount refunded may be reduced by the shipping charges and any return costs we paid.

 

10. Customs, Duties and Taxes for International Orders

For deliveries outside India, where offered, import duties, customs charges, taxes and handling fees at your country’s border are not included in our price. You are responsible for paying them, and for knowing what products can legally be imported into your country. Customs checks may delay delivery, and we are not responsible for such delays. Parcels refused or not collected because of duties may be returned to us at your cost.

 

11. Delays Beyond Our Control

Deliveries can be delayed, disrupted or in some cases not possible because of reasons we cannot predict or control. These include, but are not limited to:

• Floods, heavy rain, storms, cyclones, earthquakes, landslides, fires and other natural disasters

• Extreme weather, fog, heatwaves and road, rail, port or airport closures

• Strikes, bandhs, shutdowns, protests, riots and other human-caused disruptions, including courier or transport staff strikes

• Accidents, vehicle breakdowns and fuel or transport shortages

• War, terrorism, civil unrest and security restrictions

• Government orders, curfews, lockdowns, public health emergencies and restrictions on movement

• Customs, border or regulatory holds and inspections

• Technical failures, system outages, cyber incidents and power or internet failures at our partners or on the Website platform

• Peak seasons, festivals and unusually high parcel volumes

• Any other unforeseen event outside our reasonable control

We are not responsible for delays or non-delivery caused by such events. We will do our best to keep you informed and to help you get your order as soon as it is possible, or to cancel and refund an order that cannot be delivered.

 

12. Checking Your Parcel on Delivery

Please check the parcel before accepting it, and again when you open it.

• If the outer box looks opened, torn, wet or tampered with, tell the delivery person, and if possible take photos before accepting or note it on the delivery slip.

• We strongly recommend recording a clear, uninterrupted video when you open the parcel, showing the shipping label and the products. This helps us settle damage or missing-item claims quickly.

• If the product is damaged, leaking, wrong or not up to quality, contact us within 10 days of purchase. Please see our Refund Policy for how we handle it.

 

13. Lost or Delayed Parcels

If your parcel has not arrived well past the estimated delivery time, or tracking shows it as delivered but you did not receive it, please contact us with your order number. We will check with the shipping partner. If the parcel is confirmed lost, we will arrange a replacement where stock is available or a refund, as described in our Refund Policy. Investigations with courier partners can take some time.

 

14. Split Shipments and Out-of-Stock Items

Orders with more than one product may be shipped in separate parcels, from different places or on different days. You will not be charged extra for this. If an item in your order turns out to be out of stock, we will contact you and either send the rest, wait for restock, or cancel that item and refund it.

 

15. Packaging

We pack orders with care to protect the products in transit. Packaging may vary and may be reused or recycled material. Products are sent in their sealed original packs.

 

16. Gifts and Deliveries to Others

If you send an order to someone else, please give accurate details for the receiver and tell them to expect it. Orders delivered to the address given are treated as delivered, and responsibility for contact and availability lies with the buyer and the receiver.

 

17. Changes to This Policy

We may update this Policy from time to time, for example when we change shipping partners, areas, timelines or charges. The latest version, with its updated date, will always be on this page. Orders are covered by the Policy in force when they were placed.

 

18. Contact Us

For any help with shipping, you can always reach us by email or phone. Please keep your order number ready.

• Email: support@richderma.in

• Phone: +91 7003700002

• Address: RichDerma Health Care Pvt. Ltd., Shop No. 137, 138, First Floor, Platinum Point, opposite CNG Pump, near Sudama Chowk, Mota Varachha, Surat, Gujarat - 394101