Privacy Policy

RichDerma Health Care Pvt. Ltd. | Last updated: October 21, 2026

Your privacy matters to us. This Privacy Policy explains what personal information RichDerma Health Care Pvt. Ltd. (“RichDerma”, “we”, “us”) collects when you visit or shop on richderma.in (the “Website”), why we collect it, how we use and protect it, who we share it with, and the choices and rights you have. By using the Website, creating an account or placing an order, you agree to this Policy. If you do not agree, please do not use the Website.

1. Who Is Responsible for Your Information

RichDerma Health Care Pvt. Ltd., Shop No. 137, 138, First Floor, Platinum Point, opposite CNG Pump, near Sudama Chowk, Mota Varachha, Surat, Gujarat - 394101, India, decides why and how your personal information is used on this Website. You can reach us at support@richderma.in or +91 7003700002.

2. Information We Collect

Information you give us

• Account details: your name and email address, received through Google sign-in

• Order and delivery details: your name, delivery and billing address, phone number and email

• Messages and support requests: what you send us by email, phone or the Website, including photos if you share them with a complaint or refund request

• Reviews, feedback and survey answers, if you choose to give them

• Enquiries and sign-ups, such as a newsletter or offer sign-up, if one is offered

Information collected automatically

• Device and browser type, operating system, language and screen size

• IP address and approximate location (such as city or state)

• Pages you view, links you click, time spent and how you reached the Website

• Cart and checkout activity

• Cookies and similar technologies (see Section 7)

Information from third parties

• From Google, when you sign in with Google

• From payment providers, confirmation of whether your payment succeeded

• From shipping partners, delivery status and tracking updates

Information we do not collect on purpose: we do not store your full card number, CVV, UPI PIN or net banking credentials. Payments are handled by the payment providers connected to the Website platform. Please do not send such details to us by email or message.

3. Why We Use Your Information

• To create, secure and manage your account

• To process, pack, ship and deliver your orders, and to send order and delivery updates

• To handle payments, refunds, replacements, gift cards and cancellations

• To answer your questions and resolve complaints, including product reaction concerns

• To keep the Website safe, prevent fraud and abuse, and fix errors

• To understand how the Website is used so we can improve it, our products and your experience

• To send you offers, news and product updates, only if you agree, and you can stop these at any time

• To meet legal, tax, accounting and regulatory duties

We use your information where you have given your consent, where it is needed to complete your order, where the law requires it, or for other legitimate uses permitted by Indian law.

4. Google Sign-In

Account creation on the Website is done with Google. When you sign in this way, Google handles part of the process under its own terms and privacy policy, and we receive basic profile details such as your name and email address. We recommend you read Google’s policy to understand how your data is used on its side. You can manage the access you gave us from your Google account settings.

5. Our Website Platform (Wix)

The entire Website is built and hosted on Wix. This means that site data, including account, order, cart and visitor data, is stored and processed on Wix’s systems under Wix’s own standard practices, security measures and data storage policies. Wix may use servers in different countries. For details on how Wix stores and protects data, please read Wix’s own privacy policy and data practices.

6. Payments

Payments are processed by payment providers integrated through the Website platform. They collect and process your payment details under their own privacy policies. We receive only what we need, such as the order amount, payment status and a payment reference.

7. Cookies and Similar Technologies

Cookies are small files stored on your device when you visit a website. We and our platform provider use them to:

• Keep the Website working: for example, remembering your cart and keeping you signed in. The Website may not work properly without these.

• Remember your choices: such as preferences and settings.

• Understand usage: for example, which pages are visited most, through analytics.

• Support marketing, if we run offers or advertising that use such tools.

To get the best experience, you may need to allow cookies on your device. You can manage or delete cookies in your browser settings at any time. If you block them, some parts of the Website, such as cart, checkout and sign-in, may not work. Some cookies are set by third parties such as Wix and Google, under their own policies.

8. Who We Share Your Information With

We do not sell your personal information. We share it only as needed to run the service:

• Shipping partners, such as DHL, FedEx, Shree Anjani and Shiprocket, who receive your name, delivery address, phone number and order contents to deliver your order

• Payment providers, to take payments and process refunds

• Wix and Google, for hosting, sign-in and website features, as described above

• Professional advisers and service providers, such as accountants, who help run our business and are expected to keep information confidential

• Authorities, when the law, a court or a government body requires us to share information, or to protect our rights, safety or property

• A buyer or successor, if our business is sold or merged, in which case this Policy will continue to protect your information

These third parties have their own privacy policies, and we encourage you to check them.

9. Storage and Transfers Outside India

Because we use global platforms such as Wix and Google, your information may be stored or processed on servers outside India. When this happens, it is handled under the practices and safeguards of those providers and the law that applies.

10. How Long We Keep Your Information

We keep your information only as long as it is needed for the reasons in this Policy, to meet legal, tax and accounting needs, or to settle disputes. Order and invoice records may need to be kept for the period required by law. Account information is kept while your account is active and until you ask us to delete it. When information is no longer needed, we delete it or make it anonymous, where reasonably possible.

11. Keeping Your Information Safe

We take reasonable steps to protect your information, including relying on the security measures of our platform and service providers and limiting who in our team can see it. No website or online system is completely secure, so we cannot promise absolute security. Please protect your own account, device and passwords. If a data breach affects your personal information, we will take the steps required by law, including telling those affected where required.

12. Your Rights and Choices

You have the right to:

• Access: ask what personal information we hold about you

• Correction: ask us to correct information that is wrong or incomplete

• Deletion: ask us to delete your information at any time

• Withdraw consent: take back consent you gave us, such as for marketing messages

• Complain: raise a complaint about how your information is handled (see Section 16)

• Nominate: where the law allows, name someone to exercise your rights on your behalf if you cannot

To use any of these rights, email support@richderma.in or call +91 7003700002. We may ask you to confirm your identity first, to keep your information safe. We will respond as soon as reasonably possible. When your information is deleted, we may still keep what we must keep by law, such as order and tax records, and your account will be closed. Deleting your information may stop us from supporting past orders. Information held by Google, Wix or other third parties is governed by their policies, and you may need to contact them separately.

13. Marketing Messages

We send offers, news and product updates only if you have agreed. You can stop them at any time using the unsubscribe link in a message or by contacting us. We will still send you important messages about your orders and account.

14. Health-Related Information

If you tell us about a skin, hair or body reaction, or share photos with a complaint, we use this only to look into your concern, help you, improve our products and meet our legal duties. Please share only what is needed, and do not send unrelated medical records.

15. Children

This Website is not meant for children under 18, and we do not knowingly collect their personal information. If you are a parent or guardian and believe a child has given us information, please contact us and we will delete it.

16. Privacy Complaints and Grievance Officer

If you have a concern about how your information is handled, please contact our Grievance Officer. We will acknowledge your complaint within 48 hours and aim to resolve it within one month.

• Grievance Officer: Dharmik Lathiya (Manager)

• Email: support@richderma.in

• Phone: +91 7003700002

• Address: RichDerma Health Care Pvt. Ltd., Shop No. 137, 138, First Floor, Platinum Point, opposite CNG Pump, near Sudama Chowk, Mota Varachha, Surat, Gujarat – 394101

17. Third-Party Links

The Website may contain links to other websites and social media pages. We do not control them and are not responsible for their privacy practices or content. Please read their policies before sharing information.

18. Changes to This Policy

We may update this Policy from time to time to reflect changes in our practices, the Website platform or the law. The latest version, with its updated date, will always be on this page. If a change is significant, we will take reasonable steps to let you know. Continuing to use the Website after a change means you accept the updated Policy.

19. Contact Us

For any privacy question or request, you can always reach us by email or phone.

• Email: support@richderma.in

• Phone: +91 7003700002

​