Refund Policy
A LEGAL DISCLAIMER
We at Rich Derma formulate each product with care to deliver the best possible results with complete transparency. We hope you will love our products as much as we do. However, if you wish to request a return or refund, we’re here to help.
Eligibility for Return / Refund
We offer refunds or replacements ONLY in the following cases:
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You received the wrong product, or
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You received a damaged product, or
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You received an expired product, or
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You received an empty package
How to Raise a Request
If you have received a wrong, damaged, or expired product, please email us at:
within 7 (seven) days from the date of delivery, along with:
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Clear images of the product
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Packaging images
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Relevant details (order ID, issue description)
⚠️ Important:
No return or replacement request will be accepted after 7 days from delivery.
Empty Package Cases
If you receive a package that appears tampered with or empty:
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Please record a full unboxing video
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The video must clearly show the sealed package being opened
This is mandatory for claim validation.
Order Cancellation
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Orders once shipped cannot be cancelled
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Orders not yet shipped may be cancelled
Return Process
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Once your request is received, please allow up to 48 hours for review
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If approved, we will arrange a reverse pickup
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Our courier partner will collect the product from your doorstep
Refund Process
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After the returned product is received and inspected
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If your claim is verified, we will initiate a refund within 24 hours
Refunds will be processed to the original payment method
Important Notes
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Returns are accepted only for the cases listed above
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Products must be returned in original condition (unless damaged upon delivery)
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Rich Derma reserves the right to reject requests that do not meet the criteria
Contact Us
For any return or refund related queries: